Documentation
Landing Page Chat Bot for Click-to-call
A chat bot for your Pay-Per-Call landing pages to route prompt visitors for questions and route them to a dynamic number, automatically bringing the data into Retreaver.
Change or Reset a Password
How to change your password, reset a forgotten password, and sign out of Retreaver
How to View Call Details and read a Call Flow
Unsure how a call was routed or why it skipped a certain endpoint? Want to know what your callers are doing? All this information is available by viewing the Call Flow for your call. The Call Flow pro...
Webhook Configurator
Use webhook configurator with over 100 templates, making integrating and pinging other platforms easier.
Installing MCP Server
Connect Claude, ChatGPT, Cursor, VS Code, or any MCP client to your Retreaver account. One URL, a browser sign-in, no API key to copy.
MCP Authentication and Switching Companies
Every Retreaver MCP connection is locked to a single company - the one you were signed into when you approved it. Here's how that works, who can connect, and how to point an assistant at a different company.
MCP Use Cases
Prompts that work well against the Retreaver MCP server, grouped by the job you're doing - plus a few multi-step recipes and habits that make the answers better.
How to Reset Password After an Account Invitation
Data Posting - Applying Tags to Calls using Call Data Writing
Retreaver users can create data posting links that give publishers the ability to apply tags to an inbound caller using call data writing, these tags can be applied at any time, either before or after calls have been processed.
Retreaver IP Addresses
List of Retreaver IP addresses for API and firewall rules
How to Check if Retreaver Is Down?
How to check if Retreaver is down and access our status page.
RTB Dashboard
RTB Dashboard is where you analyze reservation activity before a call enters Retreaver. It shows the requests coming through the Real-Time Bidding API, including whether each request was reserved, expired, rejected, or could not find an available target.
Geo Data Handling
Caller location in Retreaver — country, state, city, and zip — is stored as geo tags on the call and drives routing. Those values can come from several places: you can send them explicitly on an RTB inbound request or Data Writing request, Retreaver can i
Postback Keys
A Postback Key is a secure, scope-limited API token that lets an external system
Retreaver IQ - Zip Code Solutions
Retreaver IQ enriches inbound calls in real time by retrieving additional caller intelligence using the caller’s phone number through a verified database powered by Audience Acuity.
Understanding High Ping Volume vs Low Call Volume
Learn why you may experience high RTB ping volume with few live calls. Covering what Reserved and Expired mean, why brokers over-ping, why longer TTL will not help, how Ping Shield limits noise, and how the RTB drilldown spotlights weak publishers.
Introduction
Start here to learn about Retreaver and how to get started routing and tracking calls.
Numbers
Set up phone numbers through Retreaver: local or toll-free, dynamic vs static. Then expand routing and tracking with campaigns, publishers, tags, and business hours.
Webhooks
Webhooks are a core part of how Retreaver connects with 3rd party Call data appending services, affiliate systems, bidding, and other APIs. It allows you to tag Calls and append data at every stage of a Call or RTB helping you route in a way that fits you
Test Fire Webhooks
Test your buyers webhook using Retreaver's new and improved Test Webhook function.
Buyer Caps
Learn how to control call volume to Buyers using concurrency, hourly, daily, monthly, and hard caps. Includes cap triggers, RTB reservation counting, and how caps are displayed and configured.
Troubleshooting RTB Requests
Troubleshooting guide for Retreaver RTB requests covering correct endpoint format, POST method requirements, valid caller numbers, empty field issues, "no target" errors, and buyer profile access.
Twilio Application Connect
Twilio Application Connect lets you hand off calls from your own Twilio apps directly into Retreaver. This gives you the flexibility of using Twilio's and Retreaver's features in tandem.
Webhook Output Modifiers
Use output modifiers to automatically adjust payout, revenue, and timer values returned by a webhook before they are applied to the call.
Time Zones
How to change your time zone when using Retreaver.
Waiting Room
The Waiting Room gives your callers a chance to connect even when all your buyers are busy. Instead of immediately dropping the call, Retreaver places the caller on hold and quietly re-checks for available handlers every few seconds. The moment someone be
Auto-Suppression and Auto-Acceptance with Caller Lists
Caller Lists give you precise control over which caller numbers can and cannot be accepted in a campaign and reach specific buyers.
AI Analyst: Turn Calls Into Insights
AI Analyst automatically transcribes and analyzes your calls inside Retreaver, tagging each conversation with caller intent, call outcome, and key insights. It helps teams quickly understand what happened on every call, improve conversion performance, and
How to export Calls as CSV and view as Excel spreadsheets
How to export Calls tables as CSV and view them in Excel or Google Sheets
Forward Tag Lists
Buyers now have a new "Forward Tag" option which are evaluated AFTER the buyer is selected, but just prior to the call being routed. While standard Tags are evaluated BEFORE the buyer is selected.
Buyer Level Suppression Guide
This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, a
How to Route Calls to a SIP Address
This article explains how to route calls in Retreaver using SIP instead of phone numbers, covering both outbound and inbound configurations. It outlines authentication options, setup requirements, and the SIP headers automatically included with SIP-based
Local and Toll-Free Phone Numbers
Retreaver supports US toll-free numbers and local numbers across most US states and territories.
Collaborating with Superusers, Publishers, and Call Buyers
Invite users to your company as either superusers or collaborators, with specific roles and permissions such as Publisher or Call Buyer. Retreaver accounts can get access to multiple companies and switch between them.
How to Port Numbers Into Retreaver
You can port Numbers into Retreaver as well as out of Retreaver for a fee.
Business Hours
How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame.
How to Balance Call Flow with Priority and Weight
Control call routing by prioritizing which agents or buyers are considered first and using weight to distribute calls among equally matched endpoints.
Number Caps
How to set up granule number caps using the Business Hours feature
Ringtone Greetings and Prompts
Adding a Ringtone Greeting to a Retreaver Campaign
How to set up an Offer Carousel
If you are managing multiple offers or campaigns, it might be worthwhile to set up an offer carousel that connects all of your products and services. Callers are prompted and if they are interested in...
How to use Tag Values to create Dynamic Prompts
A prompts most basic function is to convey a message to a caller, with the added ability to prompt a caller for additional information that is later stored in tags. We already know that tags are power...
Route By Bid Winner
Route By Bid Winner lets Retreaver route calls to the highest bidding buyer when static or dynamic conversion criteria are used.
Alerts Configuration and Terminology
The alerts page is intended to provide you with real time updates surrounding your account activity. You do not need to access this page in order to be alerted of a new event. A red notification icon ...
Campaign usage and Terminology
Campaigns manage tracked numbers, call buyers and routing rules. Numbers and buyers associated with a campaign will obey the routing rules you created.
Schedule Exports of Call Data
Retreaver allows you to automatically email call reports on a regular schedule.
What Does Call Status Mean?
Understand call outcomes in the Retreaver Call Log using Call Status, which shows whether a call is in progress, failed, or completed, with clear reasons like no answer, blocked, busy, system failure, or successfully finished.
Routing Calls with Campaigns
How to manage call routing paths for campaigns using Route Settings triggers such as "Press 1", assign buyers priority, and other tracking features.
Overview Dashboard
The Retreaver "Overview" Dashboard will quickly provide you with a brief glance at your account activity, including revenue, calls today, and Call Analytics.
Terminology
Overview of Retreaver terminology and navigation.