Support Guides
Browse implementation guides and troubleshooting walkthroughs.
Webhook Output Modifiers
Use output modifiers to automatically adjust payout, revenue, and timer values returned by a webhook before they are applied to the call.
Read guide→AI Analyst: Turn Calls Into Insights
AI Analyst automatically transcribes and analyzes your calls inside Retreaver, tagging each conversation with caller intent, call outcome, and key insights. It helps teams quickly understand what happened on every call, improve conversion performance, and scale QA and compliance workflows without manual review.
Payments, Billing, and Credit Cards
Learn how payments and billing works on Retreaver, including post-pay and adding credit cards.
Time Zones
How to change your time zone when using Retreaver.
How to add the "DNC.com" Integration into your campaigns
Integrate DNC.com with Retreaver to add contact center compliance to adhere to TCPA and DNC regulations.
Retreaver Buyer Level Suppression Guide
This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, and applying it using buyer tags to enforce targeted call suppression.
Collaborators
Under Settings -> Users you will find the Collaborators section where you can add users.
Number Caps
How to set up granule number caps
Change or Reset a Password
Click the avatar on the top-right and click "Account Settings"
Connect Retreaver and HubSpot
The Retreaver Integration for HubSpot helps you track every inbound call into your organization back to the campaign, keyword, even creative that lead to the call.
Delete Numbers in Bulk
Learn how to Release Numbers individually or in bulk.
Configure Default Webhooks
Each Campaign you create in Retreaver allows you to set unique Webhooks. When you use an external system to track leads or capture analytics, it's often the same Webhooks being repeated for multiple C...
Change your Account Avatar
Retreaver uses Gravatar to automatically pull up an avatar image based on your email address.
How to Bypass an IVR by Sending Digits
You can often bypass any Call Endpoint (Buyer) IVR by using Retreaver to send DTMF tones (key presses) on behalf of the caller.
How to Balance Call Flow with Priority and Weight
Control call routing by prioritizing which agents or buyers are considered first and using weight to distribute calls among equally matched endpoints.
How to add the Blacklist Integration into your campaigns
Use Retreaver + Blacklist Alliance "Litigation Firewall" on your campaigns, reducing the risk of contacting abusive plaintiffs and class action lawyers.
How to add Jornaya Validation into your campaigns
Use Retreaver with Jornaya to provide TCPA compliance services and detailed caller journey reports by tracking sales leads across various channels.
Superusers
Superusers are individuals that you grant highly privileged access to your Company. These Superusers are effectively co-administrators; able to create, update, and delete items in the Company, just li...
How to Add Additional Endpoints to a Campaign
With Retreaver, you have the capability to add new call endpoints (i.e. agents, buyers or call centers) to active campaigns. It means you don't have to recreate campaigns or migrate IVR processes.
How to Add a Sub ID to a Number
sub_id is an alternative ID to use to help track your Numbers
Ringtone Greetings and Prompts
Adding a Ringtone Greeting to a Retreaver Campaign
How to export Calls as CSV and view as Excel spreadsheets
How to export Calls tables as CSV and view them in Excel or Google Sheets
Ensuring Calls Are Answered using Buyer Group Routing Behaviors
Phone calls going unanswered are a challenge for many businesses, they cost companies revenue, reputation and customer experience.
Duplicate Caller Handling
Duplicate Caller Handling uses call de-duplication to route calls and RTB bids to buyers who haven't converted the caller, with guidance on enabling the feature and avoiding dropped calls.
Data Posting - Applying Tags to Calls using Call Data Writing
Retreaver users can create data posting links that give publishers the ability to apply tags to an inbound caller using call data writing, these tags can be applied at any time, either before or after calls have been processed.
Overview Dashboard
The Retreaver "Overview" Dashboard will quickly provide you with a brief glance at your account activity, including revenue, calls today, and Call Analytics.
Customizing Conversion Criteria
Creating an accurate revenue report depends on your ability to breakdown and measure generated sales, and this is accomplished by using a concept known as a "Conversion".
Creating Retarget Lists using Active Campaign
Active Campaign is a Customer-relationship management web-app that helps organize and track email campaigns using large contact lists. Create automated outreach emails, track any meetings or important...
Configuring Call Recording Settings
Retreaver provides the ability to set duration limits on call recordings, and even disable call recordings altogether for certain buyer profiles to help follow HIPAA.
Collaborating with Publishers and Call Buyers
Retreaver makes it simple to give Publishers and Buyers access to all the necessary functionality they need to track their calls.
Click-to-Call: Programmatic Call Initiation
Using Click-to-Call web visitors may initiate calls from your web page with just the click of a button.
Campaign usage and Terminology
Campaigns manage tracked numbers, call buyers and routing rules. Numbers and buyers associated with a campaign will obey the routing rules you created.
Call Tracking with Retreaver
Call tracking is the process of attaching attributes to numbers, phone calls and leads to track their path throughout a sales process. This enables users to monitor marketing efforts and route calls accurately.
Buyer Postback - Postback Conversions & Adding Data to Calls
Call buyers might have some information they wish to associate with a specific Retreaver call, this can include certain disposition details, or follow up notes.
Business Hours Configuration & Terminology
How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame.
Benefits of using Zapier to connect all of your Web-Services
Zapier is a web-service that acts as a middle agent between thousands of web-applications. Through using Webhooks, Zapier can easily integrate Retreaver with all of your favorite websites....
Auto-Suppression and Auto-Acceptance with Caller Lists
Caller Lists give you precise control over which caller numbers can and cannot be accepted in a campaign and reach specific buyers. Caller phone numbers could be automatically added to one or more Caller List based on different conditions and remain on a list for a certain amount of hours or days.
Analyzing calls with Call Log 1.0
Retreaver delivers a lot of data about your calls and callers into your Call Log. From numbers dialed to caller ID to the campaigns and sources that drove them.
Analyzing Call Recordings using VoiceBase
Analyzing your phone call recordings can provide valuable insights for your campaign, however it can be extremely time consuming if done manually. VoiceBase is a web-service that analyzes audio.
Alerts Configuration and Terminology
The alerts page is intended to provide you with real time updates surrounding your account activity. You do not need to access this page in order to be alerted of a new event. A red notification icon ...
Adding Voicemail Endpoints on your Campaigns
Some businesses are unable to process calls 24/7, in such a case it would be wise to include a final voicemail endpoint to handle any calls off business hours.
Retreaver Webhook Configurator
Use webhook configurator with over 100 templates, making integrating and pinging other platforms easier.
Routing Calls with Campaigns
How to manage call routing paths for campaigns using Route Settings triggers such as "Press 1", assign buyers priority, and other tracking features.
Retreaver Rescue: A Game-Changer for Outbound Calls
Retreaver Rescue automatically reroutes short or disconnected outbound calls to another buyer, reducing missed opportunities and improving call outcomes.
Forward Tag Lists
Buyers now have a new "Forward Tag" option which are evaluated AFTER the buyer is selected, but just prior to the call being routed. While standard Tags are evaluated BEFORE the buyer is selected.
Waiting Room
The Waiting Room gives your callers a chance to connect even when all your buyers are busy. Instead of immediately dropping the call, Retreaver places the caller on hold and quietly re-checks for available handlers every few seconds. The moment someone becomes free, the call goes through — no manual intervention needed.
Route By Bid Winner
Route By Bid Winner lets Retreaver route calls to the highest bidding buyer when static or dynamic conversion criteria are used.
Route By Performance
Overview of Route by Performance, including strict vs. weighted routing, configuration options for performance calculations, and how to enable the feature.
Working with the Retreaver Real-Time-Bidding API
The Retreaver Real-Time-Bidding (RTB) API lets lead generators ping campaigns for a transfer number, reserve a buyer for the call, and get dynamic payouts. This guide walks through creating RTB links, publisher posting, confirmations and caps, troubleshooting, FAQs, and status terminology.
Retreaver Supported Browsers
Retreaver recommends using Chrome when using our web app interface but we aim to support any major modern browser (Safari, Firefox, etc).