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FAQs
Answers to common setup and reporting questions.
Getting Started
What should I do if a client is using an unsupported browser?
Does Retreaver.js require any specific browser support?
Why do I see layout or display issues in my browser?
Can I configure campaigns from my phone?
Which browser is recommended for daily Retreaver use?
How can I give clients access without exposing my other clients?
How do I prevent ID collisions between clients (e.g., same AFID)?
What role should I give a client who only needs to see their calls?
Can clients see each other's data in Retreaver?
Do I need a separate login for each client Company?
Routing Calls
Do duplicate and repeat tags impact RTB bids?
Can I suppress duplicate conversions in reporting?
Does a repeat caller count as a conversion automatically?
Will Retreaver drop a duplicate caller if no buyers accept duplicates?
Should I use Duplicate Caller Handling for all campaigns?
Does RTB automatically ignore buyers who converted the caller?
What counts as a "duplicate caller"?
Can I still recognize repeat callers if Caller ID is obfuscated?
Does Duplicate Caller Handling affect my existing routing?
How can I make sure the best-performing or highest-bidding buyer receives calls first?
How do I control which buyer gets calls first when I add multiple buyers to a campaign?
Why isn't my new buyer receiving any calls after I added them to a campaign?
Should I set caps on buyers or on buyer groups?
What is the difference between concurrency cap and hard cap?
Why did my buyer suddenly stop receiving calls?
What time zone do business hours use?
Can I configure a lunch break or split shift for a buyer?
How do business hours affect routing to a buyer?
How should I format phone numbers for global suppression?
What does the can_resubscribe field mean on a suppressed number?
When should I use global suppression instead of buyer-level suppression?
When should I use a book-of-business list versus a suppressed list?
How is buyer-level suppression different from global suppression?
What is buyer-level suppression in Retreaver?
Buyers
How do I filter a buyer by specific publishers?
Can I see which tags influenced routing?
What if the tag value is missing when a call comes in?
Do I need developers to start tagging calls?
What is a tag in Retreaver?
Why are my numeric or date comparisons not working correctly?
How do I check if a tag value is present or missing on a call?
What's the difference between == and =~ on text tags?
Why isn't my buyer receiving calls even though they're on the campaign?
Why are my tag filters not matching calls as expected?
How do I choose the right tag type (Text, Numeric, Date, Date-time)?
What is a tag in Retreaver and why is it important?
What does "Dedupe as a company" do on a buyer group?
How do caps on a buyer group affect individual buyers?
When should I use a buyer group instead of adding buyers one-by-one?
RTB Real Time Bidding
How do I set a minimum bid requirement for a buyer?
Reporting
Can I create custom AI prompts to extract specific information from calls?
Can I analyze only certain calls?
Does AI Analyst run automatically?
Why is a parameter blank in my webhook URL?
Can I resend a failed pixel from Retreaver?
What does a failed pixel mean?
Why is the 'Pixels Fired' count zero for my call?
Does Retreaver use these metrics in routing?
What does a high standard deviation indicate?
Does higher average duration always mean better performance?
Will the Mass Update Calls tool affect caps and performance statistics?
What happens if I include an invalid UUID in the Mass Update Calls tool?
Can I undo a mass update in Retreaver?
Does changing revenue or payout in the Mass Update Calls tool change my invoices?
What permissions are required to use the Mass Update Calls tool?
Could suppression lists or duplicate handling be causing calls to disconnect?
How can I tell if the buyer or the caller hung up?
Why did this call disconnect without reaching any buyers?
Integrations
Does affiliate tracking work with static numbers, or only with number pools (DNI)?
Can I track multiple networks with different IDs on the same page?
What happens if the affiliate forgets to include their ID in the URL?
Can affiliates use different parameter names than affiliate_id?
What happens if my webhook endpoint is down?
Does changing conversion criteria affect historical calls?
Can I send both revenue and payout in a single webhook?
Why didn't my conversion webhook fire?
Can I use both static numbers and dynamic pools for the same Everflow offer?
What if the Everflow transaction ID (_ef_transaction_id) is missing from the URL?
How can I verify that the Everflow postback is working correctly?
Can I send custom event values (upsells, secondary events) back to Everflow?
What happens if the Publisher ID field is already in use for another integration when setting up Everflow?
Do I have to use dynamic pools for Everflow, or can I stick with static numbers?
How do I troubleshoot incorrect compliance filter behavior in Retreaver?
Can I route compliant and non-compliant calls differently instead of just blocking them?
What happens if the compliance third-party service is down or times out?
Will compliance Startping Webhooks slow down my calls?
Do I need Zapier for DNC.com, Blacklist Alliance, or Jornaya integrations?
Can I test Parameter Mappers before going live?
Will Parameter Mappers slow down my page?
Can I map multiple URL parameters into one tag?
What happens if a URL parameter is missing?
Do Parameter Mappers work without Dynamic Number Insertion (DNI)?
API & Webhooks
Can RTB reject a call based on passed tags?
Do SIP buyers receive all tags?
Will tags change routing if the call is already connected?
Can I pass tags before the call even enters Retreaver?
Can external systems update tags after the call begins?
Can I automate client onboarding in Retreaver?
Traffic Quality
Does Caller ID obfuscation break compliance or count as illegal spoofing?
Why can't my buyer see the caller's real phone number?
