How to add the "DNC.com" Integration into your campaigns

Contact Center Compliance provides cloud based compliance solutions, helping organizations adhere to TCPA and DNC regulations. Enable DNC Contact Center Compliance on your campaigns and Retreaver will automatically analyze incoming callers to ensure pending leads are not on a "Do Not Call" Registry list. DNC will also prevent active litigator numbers from connecting to a potential call buyer.

Integrating with DNC

1. Add a Startping Webhook to your campaign, or set a company wide default webhook that will trigger on all of your campaigns. This webhook will send data to request an HTTP payload from DNC.com indicating a lead's connection eligibility.

2. Send a GET request using the following API endpoint:

   https://hooks.zapier.com/hooks/catch/4588370/brrp1nu/silent/?dnckey=INSERT_DNC_API_KEY_HERE&number=[nanp_caller_number]&uuid=[call_uuid]&call_key=[call_key]

   Include your DNC Api Key, Retreaver's replacement token (the parts of the URL in brackets) will insert the callers number into the Request.

3. Create 3 new text tags which will be used to store the DNC response:

   1. dncscrub_line_type
   2. dncscrub_reason
   3. dncscrub_result_code

4. The last step is to place a filter tag on your buyers to prevent connecting to blocked callers. Tag your buyers with dncscrub_result_code:=~C|E|Y|X|O|R.

5. Optionally, you may test the DNC feature by temporarily hardcoding the following DNC number on the webhook: 8005551212 to force a flagged 'DNC' response. If the test call does not connect to any downstream buyer, then the integration is working as expected.

Now as calls engage with your Retreaver Campaign, Retreaver will analyze the caller and prevent routing them if they are on a DNC list.