Auto-Suppression and Auto-Acceptance with Caller Lists

Wanting to block duplicate calls on already converted calls is made much easier using Caller Lists. They allow you to control how specific callers are handled across your routing system without modifying campaign or buyer logic each time.

Caller Lists let you suppress, prioritize, or segment callers based on their number, while also supporting automatic population through call outcomes (receivable/payable) or tag conditions.

This makes it easy to manage repeat callers, prevent unwanted traffic, and ensure high-value calls are routed appropriately—all from one centralized feature.

Creating a caller list

Call Buyer and Campaign Level Caller Lists are available.

1. Open the Call Buyer or Campaign.
2. Scroll to the Caller Lists section.
3. Click + Add Caller List.
4. Enter a Name for your list.

5. Configure when callers should be added (see below).
6. Click Create Caller List.

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Caller list settings

When creating or editing a Caller List, you’ll see the following fields:

Name

Defines the behavior and purpose of the list.

you can select the default accepted or suppressed name,

Or you can choose your own list name.

• suppressed_repeat_callers
• accepted_high_value_leads

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Remove number after

Controls how long a caller remains on the list.

• Never remove keeps the caller permanently
• Time-based options allow temporary logic (e.g., suppress for 30 days)

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Add caller on receivable

Automatically adds the caller to the list when the call is marked as receivable.

This is useful for capturing:

• Qualified calls
• Leads that meet routing criteria

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Add caller on payable

Automatically adds the caller when the call becomes payable.

This is useful for:

• Converted callers
• High-value leads for future routing decisions

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Add caller when tags match

Enables rule-based list population using tag conditions.

You can define logic such as:

• caller_state = FL
• call_duration > 60

Only callers that meet these conditions will be added to the list.

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Using the tag wizard

Click the Wizard button to open the Tag Wizard.

The wizard allows you to define conditions using structured fields:

• Key (tag name)
• Operator (equals, greater than, etc.)
• Value

Available tag types include:

• Boolean
• Numeric
• Text
• Date / Date Time
• Geo
• Publisher
• Call Buyer

Once configured, these rules determine when a caller is added to the list.

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How caller lists affect routing

When a call enters the system:

1. The caller’s number is checked against existing Caller Lists
2. If the caller exists on a list:
   • suppressed lists may prevent routing
   • accepted lists may override certain restrictions
3. If the caller is not on a list:
   • The system continues normal routing
4. After the call:
   • The caller may be added to a list based on your configuration

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Common use cases

Blocking repeat low-quality callers

Use a suppressed list and automatically add callers based on low duration or failed conditions.

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Prioritizing high-value traffic

Use an accepted list to route repeat or converted callers to top-performing buyers.

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Recycling or segmenting leads

Add callers to lists based on tags (e.g., payable:false) and route them differently on future calls.

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Automating caller segmentation

Combine Caller Lists with tag logic to dynamically group callers by:

• Geography
• Campaign
• Call behavior

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Best practices

• Use clear and consistent naming conventions
• Avoid overlapping logic across multiple lists
• Use time-based removal for temporary suppression
• Combine with tags for more advanced routing control