Documentation
How to add Jornaya Validation into your campaigns
Use Retreaver with Jornaya to provide TCPA compliance services and detailed caller journey reports by tracking sales leads across various channels.
How to Add Additional Endpoints to a Campaign
With Retreaver, you have the capability to add new call endpoints (i.e. agents, buyers or call centers) to active campaigns. It means you don't have to recreate campaigns or migrate IVR processes.
Customizing Conversion Criteria
Creating an accurate revenue report depends on your ability to breakdown and measure generated sales, and this is accomplished by using a concept known as a "Conversion".
Call Tracking with Retreaver
Call tracking is the process of attaching attributes to numbers, phone calls and leads to track their path throughout a sales process. This enables users to monitor marketing efforts and route calls accurately.
Analyzing calls with Call Log 1.0
Retreaver delivers a lot of data about your calls and callers into your Call Log. From numbers dialed to caller ID to the campaigns and sources that drove them.
Ping Post support
Retreaver supports integrating with legacy ping post systems where a request for the Endpoint number should be sent only when Endpoint is selected to receive the call. The feature applies an additional 8% charge.
How to Test a Call Tracking Campaign
Before sending Numbers out into the wild to track all your calls, it's good practice to test your campaigns and routing configurations. Retreaver provides a number of mechanisms for testing your campa...
What is Call De-dupe?
Call deduplication or 'de-dupe' is a feature that prevents conversions and Webhooks from being triggered multiple times by a repeat caller....
How to Block Callers
Should you find yourself receiving calls from unwanted callers, telemarketers or politicians. Retreaver can help you permanently block them from getting through....
Parameter Mappers: Tracking values in your landing page URL
Parameter Mappers are used to detect values in your Landing Page URL's Query String, and map those values as Retreaver Tags on the currently displayed number on your page. Calls that go through that n...
What is the Difference Between a Duplicate and a Repeat Call?
A duplicate call is a call that was routed to a Call Endpoint (Buyer) in the same Conversion Group it has previously converted in during the De-dupe
How to Redirect Calls to Another Campaign
Sometimes Campaigns receive calls for which there is no Call Endpoint (Buyer) available - either because the call has incompatible Tags, or because all the others on the Campaign are closed, capped, o...
How to Use Dynamic Caller ID Obfuscation
When an offer has a time-based conversion criteria, some less-than-honorable buyers may be tempted to copy down the Caller ID and call them back to initiate a deal before the conversion timer is rea...
How to Create Voices for IVR Prompts
One of the first tasks that need to be undertaken when setting up a pay-per-call campaign in Retreaver is setting up the IVR prompts. Of course, you can use Retreaver without having any IVR prompts, b...
What Are Prompts and How Are They Configured?
Prompts communicate information to callers or agents making them an important part of any call experience. Retreaver prompts can be delivered via text-to-speech (a text-based message read out by the s...
How to Filter Calls by Zip Code
Retreaver infers geo tags using data gathered from an inbound caller ID - this data can be used to filter your calls and influence your routing decisions. By just reading the phone number, Retreaver c...