Documentation
Alerts Configuration and Terminology
The alerts page is intended to provide you with real time updates surrounding your account activity. You do not need to access this page in order to be alerted of a new event. A red notification icon ...
Campaign usage and Terminology
Campaigns manage tracked numbers, call buyers and routing rules. Numbers and buyers associated with a campaign will obey the routing rules you created.
Schedule Exports of Call Data
Retreaver allows you to automatically email call reports on a regular schedule.
What Does Call Status Mean?
Understand call outcomes in the Retreaver Call Log using Call Status, which shows whether a call is in progress, failed, or completed, with clear reasons like no answer, blocked, busy, system failure, or successfully finished.
Routing Calls with Campaigns
How to manage call routing paths for campaigns using Route Settings triggers such as "Press 1", assign buyers priority, and other tracking features.
Overview Dashboard
The Retreaver "Overview" Dashboard will quickly provide you with a brief glance at your account activity, including revenue, calls today, and Call Analytics.
Terminology
Overview of Retreaver terminology and navigation.
Real-time Landing Page Tracking
Set up real-time landing page tracking with Retreaver: create a campaign and number pool, enable visitor tracking, use number replacement and the Retreaver JS script, then wire form data into tags with updateTags() and a debounce so every visitor and form
What is the Retreaver Store?
The Retreaver store gives you the option to further configure the Retreaver platform.
Creating Retarget Lists using Active Campaign
Active Campaign is a Customer-relationship management web-app that helps organize and track email campaigns using large contact lists. Create automated outreach emails, track any meetings or important...
Duplicate Caller Handling
Duplicate Caller Handling uses call de-duplication to route calls and RTB bids to buyers who haven't converted the caller, with guidance on enabling the feature and avoiding dropped calls.
How to Track Calls as Goals in Google Analytics
Learn how to track call events in Google Analytics by configuring Retreaver webhooks, setting up Goals for call started/answered/converted events, and importing conversions into Google Ads for full ad-to-call attribution.
Integrate Google Ads with Retreaver
When promoting your offers using Google Ads, Retreaver's Parameter Mapper can be used to gather data from a session URL bar and attach that...
Number Pools
Number pools use dynamic number insertion (DNI) to show the right tracking number per visit, recycle numbers after calls, and map URL tags - so you can attribute pay-per-call without a static number per campaign.
Route By Performance
Overview of Route by Performance, including strict vs. weighted routing, configuration options for performance calculations, and how to enable the feature.
Utilizing the Call Rejection System
Retreaver's call rejection system lets buyers return routed calls within 90 seconds via HTTP webhook, automatically rerouting them to the next available buyer on your campaign.
Understanding & Configuring Campaign Toggles
Campaign toggles include a variety of options that let you control how your campaign will process incoming calls. As you set your Retreaver account up for the first time, it is recommended that you co...
Average vs Standard Deviation duration
What is the difference between Average and Standard Deviation duration within Reports table?
Configuring Call Recording Settings
Retreaver provides the ability to set duration limits on call recordings, and even disable call recordings altogether for certain buyer profiles to help follow HIPAA.
Analyzing Call Recordings using VoiceBase
Analyzing your phone call recordings can provide valuable insights for your campaign, however it can be extremely time consuming if done manually. VoiceBase is a web-service that analyzes audio.
How to Integrate Retreaver with Zapier via Webhooks
Zapier is a web-service that acts as a middle agent between thousands of web-applications. Through using Webhooks, Zapier can easily integrate Retreaver with all of your favorite websites....
Click-to-Call: Programmatic Call Initiation
Using Click-to-Call web visitors may initiate calls from your web page with just the click of a button.
Payments, Billing, and Credit Cards
Learn how payments and billing works on Retreaver, including post-pay and adding credit cards.
How to Set Up Your First Call Tracking Campaign
If you are new to Retreaver this is the best starting point to learn how to set up a Campaign to start routing and tracking calls.
How to Tag and Filter Calls using Prompts
Call Handlers (Buyers) can have diverse and specific requirements for the types of calls they can accept. By routing callers to the Call Handlers (Buyers) most relevant to them, you can ensure that ca...
How to Display Dynamic Tracking Numbers on your Landing Page
Retreaver can dynamically display tracking numbers on your landing pages, this process is called Dynamic Number Insertion, or DNI for short. This involves adding a single script to the <he...
How to Add Data to Calls
Retreaver is designed around gathering and processing call data, and in Retreaver call data is presented as tags.
Buyer Postback - Postback Conversions & Adding Data to Calls
Call buyers might have some information they wish to associate with a specific Retreaver call, this can include certain disposition details, or follow up notes.
Buyer Groups
Buyer Groups allow you to manage multiple together and assign them as a group to a Campaign's Route Settings as well as set caps, dedupe, and simuldial on a group-level.
How to Use Retreaver.js
Retreaver.js is a JavaScript library for displaying and tagging trackable phone numbers on your landing page.
Retreaver's Call & RTB Dashboards
The **Call Dashboard** and **RTB Dashboard** are the two reporting hubs in Retreaver. The Call Dashboard tells you what happened *after* a call connected — volume, revenue, buyer behavior, geography.
How to add the "DNC.com" Integration into your campaigns
Integrate DNC.com with Retreaver to add contact center compliance to adhere to TCPA and DNC regulations.
Ensuring Calls Are Answered using Buyer Group Routing Behaviors
Phone calls going unanswered are a challenge for many businesses, they cost companies revenue, reputation and customer experience.
Retreaver Ping Shield
Retreaver Ping Shield reduces duplicate inbound requests and rate-limited outbound pings to protect buyers, keep integrations healthy, and improve qualified call delivery.
Call Reservation API [deprecated]
The Call reservation API effectively allows lead generators the ability to ping Retreaver campaigns for a transfer number, by prequalifying the lead and reserving an available buyer to take their call.
Pay-Per-Call Features To Optimize Your Conversion Performance
Overview of Retreaver's pay-per-call features, with links to guides for data posting, RTB, call reservation, webhook configuration, and conversion postbacks that help improve call routing and conversion performance.
Integrate HubSpot with Retreaver
The Retreaver Integration for HubSpot helps you track every inbound call into your organization back to the campaign, keyword, even creative that lead to the call.
Integrate Blacklist Alliance with Retreaver
Use Retreaver + Blacklist Alliance "Litigation Firewall" on your campaigns, reducing the risk of contacting abusive plaintiffs and class action lawyers.
How to enable DNI on Wix Landing Pages
Due to platform design, HTML elements on Wix.com can only be modified using the Wix Corvid API. This means that in order to enable Dynamic Number Insertion using Retreaver.js, you must create an event...
How to Upload Call Sources in Bulk
When setting up many call Sources (synonym for publishers or affiliates in Retreaver) for use when tracking calls, rather than adding them one-by-one through the interface, you can upload them via...
Integrate Voluum with Retreaver
Voluum is one of the most robust tracking systems available to help you optimize your lead spends. However, if you try to track calls to Voluum using a clickid, you would need e...
How to track referrer as a tag in Retreaver.js?
In order to track the website your visitors are coming from as tags you'll need to use the 'advanced' code block for Retreaver.js....
Supported Browsers
Retreaver recommends using Chrome when using our web app interface but we aim to support any major modern browser (Safari, Firefox, etc).
Retreaver Rescue
Retreaver Rescue automatically reroutes short or disconnected outbound calls to another buyer, reducing missed opportunities and improving call outcomes.
Change your Account Avatar
Retreaver uses Gravatar to automatically pull up an avatar image based on your email address.
How to View or Change an API Key
Navigate to your My Account screen, found in the Settings menu on the left, and then click API Access. Click the Show button to reveal you...
Credit Card Verification
When adding a credit card, a verification process by the Retreaver team is required before the card can be used for billing.
Why are my calls being disconnected?
Call disconnections can happen for many reasons unmatched endpoints, timeouts, suppression lists, or caller hang-ups. This guide covers the most common causes and how to fix them.
Pricing
Retreaver uses a flexible, pay-as-you-go pricing model starting at $0.05/min and $1/number/month.
How to Bypass an IVR by Sending Digits
You can often bypass any Call Endpoint (Buyer) IVR by using Retreaver to send DTMF tones (key presses) on behalf of the caller.