Buyers
Browse implementation guides and troubleshooting walkthroughs.
Retreaver Buyer Level Suppression Guide
This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, and applying it using buyer tags to enforce targeted call suppression.
Read guide→How to Bypass an IVR by Sending Digits
You can often bypass any Call Endpoint (Buyer) IVR by using Retreaver to send DTMF tones (key presses) on behalf of the caller.
How to Add Additional Endpoints to a Campaign
With Retreaver, you have the capability to add new call endpoints (i.e. agents, buyers or call centers) to active campaigns. It means you don't have to recreate campaigns or migrate IVR processes.
Configuring Call Recording Settings
Retreaver provides the ability to set duration limits on call recordings, and even disable call recordings altogether for certain buyer profiles to help follow HIPAA.
Collaborating with Publishers and Call Buyers
Retreaver makes it simple to give Publishers and Buyers access to all the necessary functionality they need to track their calls.
Business Hours Configuration & Terminology
How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame.
Adding Voicemail Endpoints on your Campaigns
Some businesses are unable to process calls 24/7, in such a case it would be wise to include a final voicemail endpoint to handle any calls off business hours.
Utilizing the Retreaver Call Rejection System
Retreaver buyer profiles have many tools at their disposal to manage and influence the acceptance criteria of routed calls such as [setting business hours](https://help.retreaver.com/hc/en-us/articles...
Why are my calls being disconnected?
The first step to troubleshooting your calls is viewing your call flow. The Retreaver call flow will describe in detail how your calls are ...
Why can't my Collaborators see calls?
Your collaborator might not be viewing the correct company. The collaborator is viewing their own fully-functional Retreaver account, but not the company they want to collaborate with....
What is the Retreaver Store?
The Retreaver store gives you the option to further configure the Retreaver platform. The following will outline which options are available and how they function....
How to set up an Offer Carousel
If you are managing multiple offers or campaigns, it might be worthwhile to set up an offer carousel that connects all of your products and services. Callers are prompted and if they are interested in...
How to Initiate a Follow Up Call Within Seconds of a Web Form Submission (HubSpot)
Recent studies by Drift.com, InsideSales.com and HBR...
How to Tag and Filter Calls using Prompts
Call Handlers (Buyers) can have diverse and specific requirements for the types of calls they can accept. By routing callers to the Call Handlers (Buyers) most relevant to them, you can ensure that ca...
How to Hold and Transfer Inbound Callers
When your business relies on the ability to transfer inbound callers, Live Call Control enables your agents to hold and transfer your tracked calls and enables you to track the complete call from the ...
What is the Difference Between a Duplicate and a Repeat Call?
A duplicate call is a call that was routed to a Call Endpoint (Buyer) in the same Conversion Group it has previously converted in during the De-dupe
Understanding & Configuring Campaign Toggles
Campaign toggles include a variety of options that let you control how your campaign will process incoming calls. As you set your Retreaver account up for the first time, it is recommended that you co...
How to Group Call Endpoints (Buyers)
You may find yourself managing a large amount of geographically dispersed Call Endpoints (Buyers). We've made it easy for you to manage this by organizing them using endpoint groups. Endpoint grou...
How to Redirect Calls to Another Campaign
Sometimes Campaigns receive calls for which there is no Call Endpoint (Buyer) available - either because the call has incompatible Tags, or because all the others on the Campaign are closed, capped, o...
How to Use Tag Types and Operators
Retreaver uses tags to represent call data attributes, using tags ensures that the caller reaches the most applicable person suited to handle the call....
What Are Prompts and How Are They Configured?
Prompts communicate information to callers or agents making them an important part of any call experience. Retreaver prompts can be delivered via text-to-speech (a text-based message read out by the s...
How to Modify Collaborator Permissions
Configuring collaborator permissions can offer certain publishers or buyers the ability to view or edit their call records in your Retreaver account. This can empower them to make any urgent changes w...
How to Use Retreaver with CAKE
Below is some information on interfacing to CAKE, however, we suggest you contact us at support@retreaver.com and include your Webhook and what a conversion pixel looks...
How to Integrate Retreaver with Google Ads
When promoting your offers using Google Ads, Retreaver's Parameter Mapper can be used to gather data from a session URL bar and attach that...
How to Use Retreaver with HasOffers
In order for HasOffers to interface to Retreaver using goals, the offer should be set up with a conversion pixel of Server Postback w/ Affiliate ID. Goals should also be enabled in HasOffers....