Buyers
Browse implementation guides and troubleshooting walkthroughs.
Buyer Groups
Buyer Groups allow you to manage multiple together and assign them as a group to a Campaign's Route Settings as well as set caps, dedupe, and simuldial on a group-level.
Read guide→Business Hours
How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame.
Tags
Retreaver uses tags to represent call data attributes, using tags ensures that the caller reaches the most applicable person suited to handle the call....
How to Upload Call Sources in Bulk
When setting up many call Sources (synonym for publishers or affiliates in Retreaver) for use when tracking calls, rather than adding them one-by-one through the interface, you can upload them via...
Buyer Level Suppression Guide
This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, and applying it using buyer tags to enforce targeted call suppression.
Utilizing the Call Rejection System
Retreaver's call rejection system lets buyers return routed calls within 90 seconds via HTTP webhook, automatically rerouting them to the next available buyer on your campaign.
Buyer Caps
Learn how to control call volume to Buyers using concurrency, hourly, daily, monthly, and hard caps. Includes cap triggers, RTB reservation counting, and how caps are displayed and configured.
How to Bypass an IVR by Sending Digits
You can often bypass any Call Endpoint (Buyer) IVR by using Retreaver to send DTMF tones (key presses) on behalf of the caller.
How to Add Additional Endpoints to a Campaign
With Retreaver, you have the capability to add new call endpoints (i.e. agents, buyers or call centers) to active campaigns. It means you don't have to recreate campaigns or migrate IVR processes.
Configuring Call Recording Settings
Retreaver provides the ability to set duration limits on call recordings, and even disable call recordings altogether for certain buyer profiles to help follow HIPAA.
How to set up an Offer Carousel
If you are managing multiple offers or campaigns, it might be worthwhile to set up an offer carousel that connects all of your products and services. Callers are prompted and if they are interested in...
How to Tag and Filter Calls using Prompts
Call Handlers (Buyers) can have diverse and specific requirements for the types of calls they can accept. By routing callers to the Call Handlers (Buyers) most relevant to them, you can ensure that ca...
How to Hold and Transfer Inbound Callers
When your business relies on the ability to transfer inbound callers, Live Call Control enables your agents to hold and transfer your tracked calls and enables you to track the complete call from the ...
What is the Difference Between a Duplicate and a Repeat Call?
A duplicate call is a call that was routed to a Call Endpoint (Buyer) in the same Conversion Group it has previously converted in during the De-dupe
Understanding & Configuring Campaign Toggles
Campaign toggles include a variety of options that let you control how your campaign will process incoming calls. As you set your Retreaver account up for the first time, it is recommended that you co...
How to Redirect Calls to Another Campaign
Sometimes Campaigns receive calls for which there is no Call Endpoint (Buyer) available - either because the call has incompatible Tags, or because all the others on the Campaign are closed, capped, o...
What Are Prompts and How Are They Configured?
Prompts communicate information to callers or agents making them an important part of any call experience. Retreaver prompts can be delivered via text-to-speech (a text-based message read out by the s...