Retreaver's Waiting Room
Quick summary
Keep callers on the line when no buyers are immediately available — automatically re-check availability in real time and connect the moment a buyer frees up.
Feature Overview
The Waiting Room is a new feature that allows Retreaver to temporarily hold callers when no buyers are available, instead of immediately routing them to a “No Buyer Matched” outcome.
Instead of dropping the call, Retreaver intelligently holds it while continuously checking your agents’ availability in the background. As soon as a buyer becomes available, the call is connected automatically.
This creates a seamless experience for the caller while significantly improving connection rates.
Why this matters
In high-volume environments, buyer availability can change within seconds. A buyer who is unavailable at the exact moment a call comes in may become available shortly after.
Without the Waiting Room:
- Calls are dropped too quickly
- Buyers miss opportunities due to short availability gaps
- Revenue is lost from otherwise valid calls
The Waiting Room gives your system a buffer to recover these calls — increasing efficiency without changing your routing logic.
Key Benefits
Increased Connection Rates
Recover calls that would otherwise be lost when buyers are briefly unavailable.
Real-Time Availability Rechecks
Automatically re-check buyer availability every few seconds without manual intervention.
Improved Caller Experience
Callers remain on hold instead of being dropped or sent to fallback routing too quickly.
Seamless Integration
Works with your existing routing setup — no need to redesign your flows.
To learn more, check out the Waiting Room article for full setup and configuration.
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