New Webhook: After AI Analysis Completed

What's new

There’s a new webhook timer trigger: After AI Analysis.

It fires only after the AI Analyst has finished processing a call, so you can reliably run downstream automations with the final AI results available.

Why

Teams often want to push AI-enriched call outcomes to external systems (CRMs, spreadsheets, internal tools) — but only once the AI outputs are ready.

How to use it

1. Go to Webhooks
2. Create a new webhook
3. Set the trigger group to After AI Analysis
4. Add your webhook URL (GET/POST as usual)
5. Include replacement tokens for AI results if needed

Common AI replacement tokens

• Disposition
  • [disposition_positive_outcome]
  • [disposition_stage_reached]
  • [disposition_disposition_code]
  • [disposition_primary_loss_reason]
  • [disposition_termination_reason]
  • [disposition_transfer_outcome]
  • [disposition_summary]
• Intent
  • [intent_primary_topic]
  • [intent_summary]
• AI tag prompts
  • Any tag key is replaceable once it exists on the call (example: if your tag key is ai_topic, use [ai_topic])

What to expect

• The webhook fires after AI Analyst completes (not during the call, and not as part of normal “during call” webhook rounds).
• It’s ideal for “final state” integrations: CRM updates, alerts, QA workflows, and analytics pipelines.

Learn more in our AI Analyst guide.