# See your live calls: "In Progress" comes to the Call Dashboard

## Why this matters

Most reporting tells you about the past: how many calls came in yesterday, last
week, last month. That's great for trends, but it can't answer the question you
actually have when the phones are busy: **what's happening right this second?**

In Progress closes that gap. It's a live pulse on your traffic — the calls that
are connected and still on the line as you watch. When something spikes (or goes
quiet), you see it as it happens, not in tomorrow's report.

## What's new

Every breakdown in the Call Dashboard now includes an **In Progress** count next
to its other metrics. Because it lives in the same grouped, filterable view you
already use, the live number inherits all of your slicing — every dimension you
can group or filter by, you can now group or filter *in-progress calls* by too.

That turns a single number into something you can actually interrogate. A few of
the questions you can now answer at a glance:

- How many calls are in progress **right now** by state **State**?
- How many live calls from a given **Publisher**¹ are connected to a particular
  **Call Buyer**² on a specific **Campaign**?
- Of those, how many are in each group **age 70**, **age 60**, **age 50**?
- And how many of *those* arrived as a **warm transfer**, and **inbound**?

![](/media/41/41b3d50eab316caab65c5a77e660b83e33b86b76cb482156c12df14ee3dc1468.png)
You can stack all of that into one drill-down — *sum the calls in progress for a
specific state and source, going to a target on a given campaign, tagged with age
70, that came in as a warm transfer* — and get the live count for exactly that
slice. The same filters you trust for historical reporting now point at the
present moment.

## How to use it

1. Open the **Call Dashboard**.
2. Find the new **In Progress** column in the results table.
3. Group or filter as you normally would — by State, Publisher, Call Buyer,
   Campaign, tag, warm transfer, and so on — and the In Progress count follows
   your selection, updating to reflect only the live calls in that slice.

Watch it during a campaign launch, a media buy going live, or a sudden traffic
swing to understand your call flow as it unfolds.

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