# Retreaver Docs > Retreaver call tracking documentation, support guides, news, and interactive demos. ## Support Guides - [How to View Call Details and read a Call Flow](/guides/how-to-view-call-details-and-read-a-call-flow.md): Unsure how a call was routed or why it skipped a certain endpoint? Want to know what your callers are doing? All this information is available by viewing the Call Flow for your call. The Call Flow pro... - [Webhook Configurator](/guides/retreaver-webhook-configurator.md): Use webhook configurator with over 100 templates, making integrating and pinging other platforms easier. - [Installing MCP Server](/guides/install-mcp-server.md): Connect Claude, ChatGPT, Cursor, VS Code, or any MCP client to your Retreaver account. One URL, a browser sign-in, no API key to copy. - [MCP Authentication and Switching Companies](/guides/mcp-authentication.md): Every Retreaver MCP connection is locked to a single company - the one you were signed into when you approved it. Here's how that works, who can connect, and how to point an assistant at a different company. - [MCP Use Cases](/guides/mcp-use-cases.md): Prompts that work well against the Retreaver MCP server, grouped by the job you're doing - plus a few multi-step recipes and habits that make the answers better. - [How to Reset Password After an Account Invitation](/guides/how-to-reset-password-after-an-account-invitation.md) - [Data Posting - Applying Tags to Calls using Call Data Writing](/guides/data-posting-applying-tags-to-calls-using-call-data-writing.md): Retreaver users can create data posting links that give publishers the ability to apply tags to an inbound caller using call data writing, these tags can be applied at any time, either before or after calls have been processed. - [ Retreaver IP Addresses](/guides/what-ip-addresses-do-retreaver-requests-come-from.md): List of Retreaver IP addresses for API and firewall rules - [How to Check if Retreaver Is Down?](/guides/is-retreaver-down.md): How to check if Retreaver is down and access our status page. - [RTB Dashboard](/guides/how-to-use-the-rtb-log-troubleshooting-and-optimizing.md): RTB Dashboard is where you analyze reservation activity before a call enters Retreaver. It shows the requests coming through the Real-Time Bidding API, including whether each request was reserved, expired, rejected, or could not find an available target. - [Geo Data Handling](/guides/geo-data-handling.md): Caller location in Retreaver — country, state, city, and zip — is stored as geo tags on the call and drives routing. Those values can come from several places: you can send them explicitly on an RTB inbound request or Data Writing request, Retreaver can i - [Postback Keys](/guides/postback-keys.md): A Postback Key is a secure, scope-limited API token that lets an external system - [Retreaver IQ - Zip Code Solutions](/guides/retreaver-iq-zip-code-solutions.md): Retreaver IQ enriches inbound calls in real time by retrieving additional caller intelligence using the caller’s phone number through a verified database powered by Audience Acuity. - [Understanding High Ping Volume vs Low Call Volume](/guides/understanding-high-ping-volume-vs-low-call-volume.md): Learn why you may experience high RTB ping volume with few live calls. Covering what Reserved and Expired mean, why brokers over-ping, why longer TTL will not help, how Ping Shield limits noise, and how the RTB drilldown spotlights weak publishers. - [Introduction](/guides/introduction.md): Start here to learn about Retreaver and how to get started routing and tracking calls. - [Numbers](/guides/numbers.md): Set up phone numbers through Retreaver: local or toll-free, dynamic vs static. Then expand routing and tracking with campaigns, publishers, tags, and business hours. - [Webhooks](/guides/webhooks.md): Webhooks are a core part of how Retreaver connects with 3rd party Call data appending services, affiliate systems, bidding, and other APIs. It allows you to tag Calls and append data at every stage of a Call or RTB helping you route in a way that fits you - [Test Fire Webhooks](/guides/test-webhook-function.md): Test your buyers webhook using Retreaver's new and improved Test Webhook function. - [Buyer Caps](/guides/buyer-caps.md): Learn how to control call volume to Buyers using concurrency, hourly, daily, monthly, and hard caps. Includes cap triggers, RTB reservation counting, and how caps are displayed and configured. - [Troubleshooting RTB Requests](/guides/troubleshooting-rtb-requests.md): Troubleshooting guide for Retreaver RTB requests covering correct endpoint format, POST method requirements, valid caller numbers, empty field issues, "no target" errors, and buyer profile access. - [Twilio Application Connect](/guides/twilio-application-connect.md): Twilio Application Connect lets you hand off calls from your own Twilio apps directly into Retreaver. This gives you the flexibility of using Twilio's and Retreaver's features in tandem. - [Webhook Output Modifiers](/guides/webhook-output-modifiers.md): Use output modifiers to automatically adjust payout, revenue, and timer values returned by a webhook before they are applied to the call. - [Time Zones](/guides/time-zones.md): How to change your time zone when using Retreaver. - [Waiting Room](/guides/waiting-room.md): The Waiting Room gives your callers a chance to connect even when all your buyers are busy. Instead of immediately dropping the call, Retreaver places the caller on hold and quietly re-checks for available handlers every few seconds. The moment someone be - [Auto-Suppression and Auto-Acceptance with Caller Lists](/guides/auto-suppression-caller-number-uploads.md): Caller Lists give you precise control over which caller numbers can and cannot be accepted in a campaign and reach specific buyers. - [AI Analyst: Turn Calls Into Insights](/guides/ai-analyst-turn-calls-into-insights.md): AI Analyst automatically transcribes and analyzes your calls inside Retreaver, tagging each conversation with caller intent, call outcome, and key insights. It helps teams quickly understand what happened on every call, improve conversion performance, and - [How to export Calls as CSV and view as Excel spreadsheets](/guides/export-calls-as-csv.md): How to export Calls tables as CSV and view them in Excel or Google Sheets - [Forward Tag Lists](/guides/understanding-standard-tag-lists-vs-forward-tag-lists.md): Buyers now have a new "Forward Tag" option which are evaluated AFTER the buyer is selected, but just prior to the call being routed. While standard Tags are evaluated BEFORE the buyer is selected. - [Buyer Level Suppression Guide](/guides/retreaver-buyer-level-suppression-guide.md): This guide explains how to block specific caller IDs at the buyer level in Retreaver, allowing you to prevent unwanted callers from being routed to a specific buyer or call handler. It walks through preparing a suppression list, formatting it correctly, a - [How to Route Calls to a SIP Address](/guides/how-to-route-calls-to-a-sip-address.md): This article explains how to route calls in Retreaver using SIP instead of phone numbers, covering both outbound and inbound configurations. It outlines authentication options, setup requirements, and the SIP headers automatically included with SIP-based - [Local and Toll-Free Phone Numbers](/guides/which-countries-have-local-numbers-available.md): Retreaver supports US toll-free numbers and local numbers across most US states and territories. - [Collaborating with Superusers, Publishers, and Call Buyers](/guides/how-to-manage-multiple-client-accounts-in-retreaver.md): Invite users to your company as either superusers or collaborators, with specific roles and permissions such as Publisher or Call Buyer. Retreaver accounts can get access to multiple companies and switch between them. - [How to Port Numbers Into Retreaver](/guides/how-to-port-numbers-into-retreaver.md): You can port Numbers into Retreaver as well as out of Retreaver for a fee. - [Business Hours](/guides/business-hours-configuration-terminology.md): How to set business hours on a Call Buyer to determine which hours they are available and set caps per time frame. - [How to Balance Call Flow with Priority and Weight](/guides/how-to-balance-call-flow-with-priority-and-weight.md): Control call routing by prioritizing which agents or buyers are considered first and using weight to distribute calls among equally matched endpoints. - [Number Caps](/guides/how-to-configure-retreaver-number-caps.md): How to set up granule number caps using the Business Hours feature - [Ringtone Greetings and Prompts](/guides/how-to-add-a-ringtone-greeting-to-a-campaign.md): Adding a Ringtone Greeting to a Retreaver Campaign - [How to set up an Offer Carousel](/guides/how-to-set-up-an-offer-carousel.md): If you are managing multiple offers or campaigns, it might be worthwhile to set up an offer carousel that connects all of your products and services. Callers are prompted and if they are interested in... - [How to use Tag Values to create Dynamic Prompts](/guides/how-to-use-tag-values-to-create-dynamic-prompts.md): A prompts most basic function is to convey a message to a caller, with the added ability to prompt a caller for additional information that is later stored in tags. We already know that tags are power... - [Route By Bid Winner](/guides/retreaver-introduces-route-by-bid-winner.md): Route By Bid Winner lets Retreaver route calls to the highest bidding buyer when static or dynamic conversion criteria are used. - [Alerts Configuration and Terminology](/guides/alerts-configuration-and-terminology.md): The alerts page is intended to provide you with real time updates surrounding your account activity. You do not need to access this page in order to be alerted of a new event. A red notification icon ... - [Campaign usage and Terminology](/guides/campaign-usage-and-terminology.md): Campaigns manage tracked numbers, call buyers and routing rules. Numbers and buyers associated with a campaign will obey the routing rules you created. - [Schedule Exports of Call Data](/guides/how-to-send-reports-automatically.md): Retreaver allows you to automatically email call reports on a regular schedule. - [What Does Call Status Mean?](/guides/what-does-call-status-mean.md): Understand call outcomes in the Retreaver Call Log using Call Status, which shows whether a call is in progress, failed, or completed, with clear reasons like no answer, blocked, busy, system failure, or successfully finished. - [Routing Calls with Campaigns](/guides/routing-settings-how-to-manage-call-routing-paths-for-campaigns.md): How to manage call routing paths for campaigns using Route Settings triggers such as "Press 1", assign buyers priority, and other tracking features. - [Overview Dashboard](/guides/dashboard-configuration-and-terminology.md): The Retreaver "Overview" Dashboard will quickly provide you with a brief glance at your account activity, including revenue, calls today, and Call Analytics. - [Terminology](/guides/navigation-panel-usage-and-terminology.md): Overview of Retreaver terminology and navigation. - [Real-time Landing Page Tracking](/guides/real-time-landing-page-tracking.md): Set up real-time landing page tracking with Retreaver: create a campaign and number pool, enable visitor tracking, use number replacement and the Retreaver JS script, then wire form data into tags with updateTags() and a debounce so every visitor and form - [What is the Retreaver Store?](/guides/what-is-the-retreaver-store.md): The Retreaver store gives you the option to further configure the Retreaver platform. - [Creating Retarget Lists using Active Campaign](/guides/creating-retarget-lists-using-active-campaign.md): Active Campaign is a Customer-relationship management web-app that helps organize and track email campaigns using large contact lists. Create automated outreach emails, track any meetings or important... - [Duplicate Caller Handling](/guides/duplicate-caller-handling.md): Duplicate Caller Handling uses call de-duplication to route calls and RTB bids to buyers who haven't converted the caller, with guidance on enabling the feature and avoiding dropped calls. - [How to Track Calls as Goals in Google Analytics](/guides/how-to-track-calls-as-goals-in-google-analytics.md): Learn how to track call events in Google Analytics by configuring Retreaver webhooks, setting up Goals for call started/answered/converted events, and importing conversions into Google Ads for full ad-to-call attribution. - [Real-Time-Bidding API](/guides/working-with-the-retreaver-real-time-bidding-api.md): The Retreaver Real-Time-Bidding (RTB) API lets lead generators ping campaigns for a transfer number, reserve a buyer for the call, and get dynamic payouts. This guide walks through creating RTB links, publisher posting, confirmations and caps, troubleshoo - [Integrate Google Ads with Retreaver](/guides/how-to-integrate-retreaver-with-google-ads.md): When promoting your offers using Google Ads, Retreaver's Parameter Mapper can be used to gather data from a session URL bar and attach that... - [Number Pools](/guides/what-are-number-pools-and-how-do-they-work.md): Number pools use dynamic number insertion (DNI) to show the right tracking number per visit, recycle numbers after calls, and map URL tags - so you can attribute pay-per-call without a static number per campaign. - [Route By Performance](/guides/retreaver-introduces-route-by-performance.md): Overview of Route by Performance, including strict vs. weighted routing, configuration options for performance calculations, and how to enable the feature. - [Tags](/guides/how-to-use-tag-types-and-operators.md): Retreaver uses tags to represent call data attributes, using tags ensures that the caller reaches the most applicable person suited to handle the call.... - [Utilizing the Call Rejection System](/guides/utilizing-the-retreaver-call-rejection-system.md): Retreaver's call rejection system lets buyers return routed calls within 90 seconds via HTTP webhook, automatically rerouting them to the next available buyer on your campaign. - [Understanding & Configuring Campaign Toggles](/guides/understanding-configuring-campaign-toggles.md): Campaign toggles include a variety of options that let you control how your campaign will process incoming calls. As you set your Retreaver account up for the first time, it is recommended that you co... - [Average vs Standard Deviation duration](/guides/what-is-the-difference-between-average-and-standard-deviation-duration-within-retreaver.md): What is the difference between Average and Standard Deviation duration within Reports table? - [Configuring Call Recording Settings](/guides/configuring-call-recording-settings.md): Retreaver provides the ability to set duration limits on call recordings, and even disable call recordings altogether for certain buyer profiles to help follow HIPAA. - [Analyzing Call Recordings using VoiceBase](/guides/analyzing-call-recordings-using-voicebase.md): Analyzing your phone call recordings can provide valuable insights for your campaign, however it can be extremely time consuming if done manually. VoiceBase is a web-service that analyzes audio. - [How to Integrate Retreaver with Zapier via Webhooks](/guides/how-to-integrate-retreaver-with-zapier-via-webhooks.md): Zapier is a web-service that acts as a middle agent between thousands of web-applications. Through using Webhooks, Zapier can easily integrate Retreaver with all of your favorite websites.... - [Integrate Anura with Retreaver](/guides/how-to-integrate-anura-with-retreaver.md): Anura provides an easy-to-use platform designed to help you analyze and verify online interactions with your brand in real-time. Combined with the call filtering and routing tools provided by Retreave... - [Click-to-Call: Programmatic Call Initiation](/guides/click-to-call-programmatic-call-initiation.md): Using Click-to-Call web visitors may initiate calls from your web page with just the click of a button. - [Change or Reset a Password](/guides/how-to-change-or-reset-a-password.md): How to change your password, reset a forgotten password, and sign out of Retreaver - [Payments, Billing, and Credit Cards](/guides/payment-configuration-and-terminology.md): Learn how payments and billing works on Retreaver, including post-pay and adding credit cards. - [How to Set Up Your First Call Tracking Campaign](/guides/how-to-set-up-your-first-call-tracking-campaign.md): If you are new to Retreaver this is the best starting point to learn how to set up a Campaign to start routing and tracking calls. - [How to Tag and Filter Calls using Prompts](/guides/how-to-tag-and-filter-calls-using-prompts.md): Call Handlers (Buyers) can have diverse and specific requirements for the types of calls they can accept. By routing callers to the Call Handlers (Buyers) most relevant to them, you can ensure that ca... - [How to Display Dynamic Tracking Numbers on your Landing Page](/guides/how-to-display-dynamic-tracking-numbers-on-your-landing-page.md): Retreaver can dynamically display tracking numbers on your landing pages, this process is called Dynamic Number Insertion, or DNI for short. This involves adding a single script to the