# Buyer Level Suppression Guide

### **Retreaver Buyer Level Suppression Guide**

Retreaver’s buyer level suppression function allows users to block specific caller ID's from being routed through a specific buyer/call handler profile. This allows a Retreaver user to prevent undesired customers from being sent to a buyer by applying a client’s suppression list at only the buyer/call handler level.

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#### **Step 1: Prepare Number Suppression List**

Open your file containing the suppressed numbers list and copy the numbers.
Note numbers should be 10 digits long without any formatting.

***Remove any country code prefixes from the list ( +10123456789 )***.

<img src="/media/b5/b5c2628e091b52df987692999ee5bbae292432f1734f1d9800970f9042682e4c.png">

#### **Step 2: Paste Suppression List into "ConvertCSV" tool**

Head to "[ConvertCSV.com](https://www.convertcsv.com/transpose-csv.htm)" \[ [https://www.convertcsv.com/transpose-csv.htm](https://www.convertcsv.com/transpose-csv.htm) \] to transpose your list, this free online tool will help you process the list into a format that Retreaver tags can accept. Paste your numbers into the Step 1 input box:

<img src="/media/60/605a2a36d9db59e8a20fed51a393ca368ff2a717302404ca660417fc5027518b.png">

#### **Step 3: Select Field Separator**

While in the webpage, scroll to the section titled “Step 3”. You might have to click on the down arrow to open up additional step 3 options and click on the “Bar | “ option. This will combine all your numbers listed in step 1, using a bar character to connect them.

<img src="/media/83/830c797cb7cf994e76d9286f85a574781be3940c575424b35a938371a751eae4.png">

#### **Step 4: Transpose CSV**

Within the Step 4 section, click on the “**Transpose CSV**” option. Once completed, click on the clipboard option to copy the resulting transposed CSV text.

<img src="/media/3b/3b4b3ca603d374cafa485af90ae91a7f8e1bea30c86a37d5de6bc464440f6bbd.png">

#### **Step 5: Edit Retreaver Buyer**

Return to Retreaver and head to the buyer edit screen of the profile that requires buyer level suppression. Scroll down to the ***tag wizard*** to modify the buyer tags.

<img src="/media/cd/cda9d75a768ed7256005fbb12a2ffaf731df4d016acfef9b528572359e5d07e1.png">

#### **Step 6: Tag Retreaver Buyer using Text Tag**

***6A)*** Click on the Text option within the Wizard section, and type “caller\_number” as the key, click on the key name to confirm your selection.

***6B)*** Once completed, change the tag operator to “Does not Match”.

***6C)*** Lastly paste the copied data from step 4 into the value field, depending on the size of your suppression list this action could take a few seconds. Click on the value you pasted to confirm your selection then press add and done to complete your changes.

<img src="/media/4d/4dbe2e564ec75a96827667fdb05b242a57a88c0274c1001e7484050af643cce5.png">

#### **Step 7: Update Retreaver Buyer**

Click on "Update Call buyer" to confirm your changes and complete the buyer level suppression process.

<img src="/media/85/85b3c217704fb05c89c74689ef2a1693768ffdcf60baa593b08f9d5d8c49259d.png">