# Press or Say - AI Voice Recognition for IVR Menus

Callers can press a key *or* speak their choice. Each delivered speech-enabled Gather is billed - including silent or keypad-only responses and retries.


## Enabling the feature on a campaign

1. Open the prompt (Greeting, zip, tag question, etc.).
2. Check **Enable voice recognition**. It works with TTS and Audio files that are at most 55 seconds long.
![Screenshot 2026 10 05 at 13.45.15](/media/63/63b95b1f2fb8d93ce425ff89e6fd001ad3cf737f94d0e353557673c591e7010a.png)
3. Set up the routing options depending on what topic is extracted from the caller's response:
![Screenshot 2026 10 05 at 13.46.25](/media/fa/faa588f4823cb8872f2a278367140b198343fb49c857bd39a66b0ceb9119c608.png)

## Enabling it for IVR tags
This will allow you to collect specific information, like the caller's age via voice.

1. Open the IVR tag that needs to be collected for a specific user.
2. Check **Enable voice recognition**
![Screenshot 2026 10 05 at 16.57.02](/media/7c/7ce5c25cf99a4b52eb5791a808c24be7d3a033fad7c5665e3660a4258fadb0c4.png)
3.1. Add this tag either as an IVR Tag on the campaign edit page:
![Screenshot 2026 10 05 at 17.08.19](/media/ed/ed996fd430b3905bed7c1d6132b27dc2bf8a5cd7b31ded7bc7cdd62dcc6765fc.png)
3.2. Or add this as a tag on a specific buyer

## Verifying it works

You will see logs in your call quoting the caller's response and how the call was routed based on that response:
![Screenshot 2026![Screenshot 2026 10 05 at 13.58.08](/media/a9/a9c6252494513a2c1d2f1a8c61f40426cd6497b0250125a775d5def88ae46102.png)

## Constraints that matter (read before flipping it on)

## Billing

Each speach-enabled Gather is charged per attempt.

Contact your sales representitive for an exact quote.