# How to Reset Password After an Account Invitation

<h1 id="h_01KZW6664X31GESAMSQA03JW0Z">Password Reset After Account Invitation</h1>
<p>
  When a new Retreaver account is created or a Retreaver collaborator is invited
  to join the platform, the user must first respond to the
  <strong>“Authenticate your account”</strong> email before using the
  <strong>“Forgot my password”</strong> feature.
</p>
<h3 id="h_01KZW66653J4CVSX7WXWW3YB3J">Important</h3>
<p>
  If the user attempts to reset their password
  <strong>before authenticating their account</strong>, a password reset email
  will not be sent.
</p>
<h3 id="h_01KZW66654ATX9ARBN4HBE2N37">How to resolve this</h3>
<ul data-spread="false">
  <li data-task-list-item="true" data-checked="false" data-list-item-id="e67b9b2646303314be43f98189de1e574">
    <div>
      <p>
        Check your inbox for the <strong>“Authenticate your account”</strong>
        email from Retreaver.
      </p>
    </div>
  </li>
  <li data-task-list-item="true" data-checked="false" data-list-item-id="e312f1428cc59626d6dc7c915ca7a6d04">
    <div>
      <p>
        Follow the link in the email to authenticate and activate the account.
      </p>
    </div>
  </li>
  <li data-task-list-item="true" data-checked="false" data-list-item-id="e47cfc9674bfbc59fa2f025b0bc23a93e">
    <div>
      <p>
        Once the account has been authenticated, return to the Retreaver
        login page.
      </p>
    </div>
  </li>
  <li data-task-list-item="true" data-checked="false" data-list-item-id="ea5183a94515b232bdc606ab95ff3b918">
    <div>
      <p>
        Select <strong>“Forgot my password”</strong> and request a password
        reset.
      </p>
    </div>
  </li>
  <li data-task-list-item="true" data-checked="false" data-list-item-id="e6d95c487f40a46d6a0a72e0cb9d572e1">
    <div>
      <p>The password reset email should then be sent normally.</p>
    </div>
  </li>
</ul>
<p>
  <strong>Note:</strong> If the authentication email cannot be found, check the
  spam/junk folder first before requesting a password reset via a support ticket:
  https://help.retreaver.com/hc/en-us/requests/new
</p>