# Change or Reset a Password

## Changing Your Password

If you wish to change your password, start by clicking your avatar on the top right, click on "**Account Settings**". You can input a new password, finally click "**Update Account**" on the bottom of the "My Account" page to process your changes.

![](/media/0f/0f90112e38da702ab2c23393934da92ad73e0efcc677c85fd3cf50bf0887be26.png)

### Password Requirements

Your new password must meet all of the following requirements:

- At least **12 characters**
- At least **1 uppercase letter**
- At least **1 lowercase letter**
- At least **1 number**
- At least **1 special character**

---

## Can't Log In? Reset Your Password

![](/media/9b/9b051b2124757077c4f81d7eb873c8798a1d9d5a488f1948337604f6d0cd4ee5.png)

If you can't log in to Retreaver, you can usually regain access by resetting your password:

1. Go to the Retreaver login page.
2. Click **Forgot your Password?**
3. Enter the email address associated with your Retreaver account.
4. Open the password reset email and click the reset link.
5. Enter a new password that meets the requirements above and confirm it.
6. Submit the form, then return to the login page and sign in.

### If the Reset Page Rejects Your Password

If you enter a new password and the page simply returns to the reset form, the password may not meet the required complexity rules.

Try the following:

- Make sure your password meets **all** requirements listed above
- Re-enter the password carefully in both fields
- Avoid using an old password
- Try copying and pasting the password into both fields to ensure they match exactly
- Try again in a private/incognito window
- Try a different browser

### If the Reset Email Doesn't Arrive

If you requested a reset but never received the email:

- Check your **Spam/Junk** folder
- Confirm you entered the correct email address
- Try requesting the reset again
- Make sure you are using the email tied to an **active Retreaver user account**

If Retreaver does not recognize your email, you may be using a different address than the one on file.

### If You Are Asked for a One-Time Password (2FA)

If login asks for a **one-time password**, your account has **two-factor authentication (2FA)** enabled. Open the authenticator app (e.g. Google Authenticator) that was used when 2FA was set up and enter the current 6-digit code.

If you can't find the code:

- Check all authenticator apps on your phone
- Confirm whether someone else set up the account or enabled 2FA for you
- Contact [Retreaver Support](https://learn.retreaver.com/tickets/new) to request a **2FA reset**

### If Your Account Is Temporarily Blocked

Retreaver may temporarily halt access if a login attempt is flagged as suspicious. Try signing in again carefully, reset your password, and consider setting up 2FA after regaining access.

### If You Were Invited to an Account

If you received an invitation to join a Retreaver account, you must log in with the **same email address that received the invite**. Creating a new account with a different email address or alias will not connect you to that invitation.

### If You Still Can't Log In

If resetting your password still doesn't work, contact Retreaver Support. In some cases, support may need to:

- Re-verify your account internally
- Help confirm the correct email address on the account
- Manually assist with access recovery

When [contacting support](https://learn.retreaver.com/tickets/new), include:

- The email address you're trying to use
- A description of what happens after you submit the reset form
- Whether you've already tried another browser or incognito mode

> [!TIP]
> If your account has been inactive for a long time, a password reset may still work, but support may need to re-verify the account before you can complete the process successfully.

---

## Change your login email

You can change the email used to sign-in to your account on the [Account Settings page](https://retreaver.com/user/edit/login_details)

![CleanShot 2026 08 25 at 09.45.27@2x](/media/d5/d5c5551c3447d41f9163bfa3a7253f19d43ccad09171f6d59008be6a9e112f95.png)

---

## Sign Out

How to log out of Retreaver: click your avatar -> click "**Sign Out**".

![](/media/da/dadfd334ed491b7b15436962ce783b6f6c39259172e80fda404e9075ac65be70.png)