# Ringtone Greetings and Prompts

## Adding a Ringtone Greeting to a Retreaver Campaign

Having a ringtone greeting can be crucial for "on call start" webhooks as it provides a valuable buffer of time for HTTP webhook integrations to complete prior to selecting a downstream endpoint to route into. Without a ringtone greeting, these webhook responses might not be received back in time for routing decisions to take place - leaving these buyers less likely to receive calls.

Webhook integrations that especially benefit from a ringtone greeting would be any integrations that return a necessary response prior to opening up a buyer endpoint for routing, such as "***Agent Availability***" integrations, or "***Call Bidding/Auction***" integrations.

This ringtone greeting temporarily pauses routing decisions for a few moments and allows Retreaver to process any pending webhook responses back into tags. The resulting tag values can then be utilized to influence your campaign routing flows.

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**Step 1)** Navigate to your Retreaver Campaign and hit edit.

**Step 2)** Scroll down to the "Prompts" section

**Step 3)** Enable the "Greeting Prompt":

![](/media/8c/8ca0006108d823b446f388a03091f2eff734c97a037ee44523e96422d4c50cbe.png)

**Step 4)** Press the "Audio" button, then upload the following audio file by pressing "Choose File": `https://retreaver.s3.amazonaws.com/hold_music/3_Second_Ringtone.mp3`

![](/media/50/50a3652c293085b0e2c6a68fcb5ced6f42373de653a726d07d50ae7b298750ff.png)

**Step 5)** Set repeat to zero, as we only want to play this 3 second ringtone greeting once. *Note* that most integrations finish processing in under one second. If more time is needed - you may increase the repeat value to increase the ringtone greeting by an additional 3 seconds per repeat.

![](/media/47/47a344503fccf44d73c7686de8455ebf75757d1c363dd50a997550694639d296.png)

**Step 6)** Update your campaign to save your changes.